Question 1

What are your fees?

Accepted Answer

Free 15-minute Consultation

Individual Therapy for Adults

60 minute sessions: $180.00

I understand that financial situations can vary. To make service more accessible, I offer sliding scale fees. Please feel free to discuss this during your complimentary 15-minute consultation.

Question 2

Is there a cancellation policy?

Accepted Answer

Yes. 48 hours notice is required to cancel or reschedule a session. Any cancellation with less than 48 hours notice will be charged the full session fee.

Question 3

Will my insurance provider cover the costs of our sessions?

Accepted Answer

Most counselling fees are covered by health insurance/benefit plans however, it can be helpful to connect with your specific plan provider prior to the intake session to ensure coverage of Master of Social Work (MSW) or Registered Social Worker (RSW).

Question 4

What is discussed in the free consultation?

Accepted Answer

In your complimentary 15-minute consultation, we'll delve into the core reasons behind your interest in therapy. This initial meeting isn't a full session; rather, it's an opportunity to address any immediate concerns or questions you may have while also giving you insight into my therapeutic approach and techniques.

This brief conversation serves as a chance for us to start building a foundation of trust and understanding. You'll have the opportunity to share your goals and expectations for therapy, allowing me to better tailor our sessions to your needs.

Establishing mutual comfort and rapport from the outset is essential. By the end of our consultation, we'll both have a clearer understanding of whether we're a good fit to embark on your journey towards emotional well-being together.

Question 5

Do you offer direct billing?

Accepted Answer

I will provide you with a receipt after each session to submit to your insurance provider.

Question 6

How do I pay?

Accepted Answer

Fees are due at the beginning of each session. I have streamlined the process via the JaneApp where you can securely pay by credit card.

Question 7

What if I am running late or struggling to connect to the virtual platform?

Accepted Answer

If you find yourself running a few minutes behind schedule or anticipate being late, feel free to drop me an email. It helps ease any concerns I might have while waiting for our session. I understand that sometimes the anticipation of connecting can be overwhelming or anxiety-inducing. Rest assured, you're welcome to join our call without turning on your video, or simply chat to help ease into our session. If you prefer, you can also reach out via email to let me know what's going on, and we can switch to a phone appointment if that works better for you.

Question 8

How many sessions will I need?

Accepted Answer

Every individual's journey is unique! The number of sessions required varies from person to person. However, many clients often notice feelings of growth, relief, and/or change within the initial six sessions. If, after this initial period, you don't experience improvement in your overall wellbeing, we'll have a discussion about the way forward. This might involve adjusting my approach to better suit your needs or providing referrals to other services that could be more beneficial for you.

Question 9

How should I prepare for the first session?

Accepted Answer

Between the 15-minute consultation and your initial session, kindly take a moment to complete the intake form and review the provided consent paperwork.

Prior to the first appointment, please ensure that you are in a private, quiet, and secure environment for our virtual session, whether conducted by phone or on the virtual platform. This will foster an atmosphere conducive to meaningful and confidential dialogue.

In our session, we will further acquaint ourselves, explore your concerns more deeply, and discuss any goals or desired outcomes you may have already identified.

I eagerly anticipate our session together!

Question 10

Do you provide immediate/crisis support?

Accepted Answer

This is not a crisis service and I am unable to respond to emergencies.

I typically respond to phone calls and emails within 2 business days.

If you are in crisis and need to speak with someone immediately, you can call:

The Distress Centre (403) 266-4357 (HELP)
Connect, Domestic Violence and Abuse Line (403) 234-7233 (SAFE)
Access Mental Health (403) 943-1500

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